Kajabi, a leading all-in-one platform for creators and entrepreneurs, empowers users to build, market, and sell digital content like online courses and membership sites. As of May 2025, Kajabi offers a robust support system to ensure users can navigate technical challenges and optimize their online businesses. This deep dive explores every support option available, how to access them, and best practices for getting the help you need.
Overview of Kajabi Support Options
Kajabi provides a diverse set of support channels to cater to various user needs, from immediate technical assistance to self-paced learning. Here’s a summary of the available options:
- Live Chat: Real-time support for urgent or simple queries.
- Submit a Request: A 24/7 option for detailed or complex issues.
- Kajabi University: Comprehensive courses for mastering Kajabi.
- Live Training Webinars: Daily sessions for education and Q&A.
- Kajabi Live Q&A: Interactive workshops with experts.
- On-Demand Webinars: Pre-recorded content for flexible learning.
- Facebook Community: A peer-to-peer network for advice and support.
Below, each option is explored in detail, including access instructions, availability, and when to use it.
Detailed Guide to Each Support Option
1. Live Chat
Description: Live chat offers instant communication with Kajabi support agents, making it perfect for quick questions or urgent technical issues.
Availability:
- Basic Plan: Available on business days from 6am to 5pm Pacific Time.
- Growth and Pro Plans: Available 24/7, providing round-the-clock support.
How to Access:
- Log into your Kajabi account.
- Navigate to the "Help & Feedback" tab at the bottom left of the dashboard.
- Click "Chat with Us Now" if the option is available. If not, you may need to submit a request instead.
When to Use:
- For immediate assistance with straightforward issues, such as login problems or minor feature questions.
- Best for Growth and Pro plan users needing after-hours support.
Tips:
- Be concise and specific in your query to get faster responses.
- If you encounter issues accessing live chat, clear your browser’s cache and cookies, as suggested by Kajabi’s support guidelines.
2. Submit a Request
Description: Submitting a support request allows you to detail complex issues and attach supporting materials like screenshots or videos, ensuring thorough assistance.
Availability: Available 24/7 for all Kajabi plans, making it a reliable option when live chat is unavailable.
How to Access:
- Visit the Kajabi Help Center at Kajabi Help Center.
- Navigate to the contact section or directly access the request form at Submit a Request.
- Complete the form, providing a detailed description of your issue.
- Attach relevant files, such as screenshots, to clarify the problem.
When to Use:
- For complex issues requiring in-depth investigation, such as payment processing errors or website customization challenges.
- When live chat is unavailable, especially for Basic plan users outside business hours.
Tips:
- Include specific details, such as error messages, steps to reproduce the issue, and your Kajabi plan type.
- If your issue involves custom coding, note that Kajabi does not provide support for this; you may need to consult external professionals.
3. Kajabi University
Description: Kajabi University is a treasure trove of self-paced courses and resources designed to help you master the platform’s features, from course creation to marketing.
Availability: Accessible to all Kajabi users with an active account.
How to Access:
- Log into your Kajabi account.
- Navigate to Kajabi University at Kajabi University.
When to Use:
- When you want to learn how to use Kajabi’s features without direct support.
- Ideal for new users or those looking to explore advanced functionalities like sales funnels or email marketing.
Tips:
- Explore the course catalog to find topics relevant to your needs, such as building membership sites or optimizing landing pages.
- Use Kajabi University as a first step before contacting support for non-urgent questions.
4. Live Training Webinars
Description: These daily webinars provide educational content and Q&A sessions, covering topics like platform updates and best practices.
Availability: Held Monday through Friday, with replays available approximately 3 hours after airing.
How to Access:
- Check the webinar schedule in your Kajabi dashboard or contact support for details.
- Access replays by reaching out to support at How to Get Support.
When to Use:
- To stay informed about new Kajabi features or industry trends.
- For live Q&A opportunities with Kajabi experts.
Tips:
- Attend live sessions for real-time interaction, or watch replays if the schedule doesn’t suit you.
- Prepare specific questions to maximize the Q&A portion.
5. Kajabi Live Q&A
Description: These live workshops feature Kajabi experts discussing platform basics, tips, and best practices, with opportunities for user questions.
Availability: Schedule varies; check for updates in your dashboard.
How to Access:
- Visit Kajabi Live Q&A for session details and registration.
When to Use:
- For interactive learning and direct access to expert advice.
- When you need clarification on specific Kajabi features or strategies.
Tips:
- Register early to secure your spot, as sessions may have limited capacity.
- Engage actively to get personalized insights.
6. On-Demand Webinars
Description: Pre-recorded webinars cover a range of topics, from course creation to marketing, and are updated frequently to reflect current trends.
Availability: Accessible anytime to fit your schedule.
How to Access:
- Visit On-Demand Webinars to browse available content.
When to Use:
- For flexible learning when live webinars don’t align with your availability.
- To dive deep into specific topics like email marketing or sales funnels.
Tips:
- Bookmark relevant webinars for quick reference.
- Combine with Kajabi University courses for a comprehensive learning experience.
7. Facebook Community
Description: The Kajabi Facebook Community is a vibrant network of users and experts where you can ask questions, share experiences, and seek advice using hashtags like #HelpWanted.
Availability: Open to all users with an active Kajabi account.
How to Access:
- Find the community link in your Kajabi dashboard or search for it on Facebook.
- Review community standards at Kajabi Community Standards.
When to Use:
- For peer-to-peer support and networking with other Kajabi users.
- When seeking creative solutions or real-world experiences from fellow entrepreneurs.
Tips:
- Use the #HelpWanted hashtag to increase visibility for your questions.
- Engage respectfully and follow community guidelines to maintain a positive environment.
Best Practices for Getting Kajabi Support
To maximize the effectiveness of Kajabi’s support options, consider these strategies:
- Choose the Right Channel:
- Live Chat: Best for quick, straightforward issues like login troubles or feature clarifications.
- Support Requests: Ideal for complex problems requiring detailed explanations or attachments.
- Educational Resources: Use Kajabi University and webinars for self-help and learning.
- Community: Leverage the Facebook Community for peer insights and non-urgent advice.
- Provide Clear and Detailed Information:
- When using live chat or submitting a request, include specific details like error messages, steps to reproduce the issue, and your Kajabi plan.
- Attach screenshots or videos to visually demonstrate problems, following the guidelines provided above.
- For example, if you’re experiencing a checkout issue, describe the customer’s journey and include a screenshot of any error messages.
- Escalate When Necessary:
- If your issue remains unresolved after initial contact, follow up on your support request via the Kajabi Help Center.
- Request to speak with a supervisor for persistent or critical issues, such as payment processing failures affecting your business.
- Leverage Multiple Resources:
- Combine support channels for comprehensive assistance. For instance, check Kajabi University for a tutorial before submitting a request, or ask the Facebook Community for user experiences while awaiting a support response.
- Attend live webinars to stay proactive about platform updates, reducing the need for future support.
- Understand Plan Limitations:
- Basic plan users have limited live chat hours, so plan to use support requests for after-hours issues.
- Consider upgrading to a Growth or Pro plan for 24/7 live chat if your business requires frequent support. Learn more about plans at Kajabi Pricing.
Additional Considerations
- Custom Coding: Kajabi’s support team does not assist with custom coding. If your issue involves customizations, seek professional help outside Kajabi, as noted in their support guidelines.
- Account Access Issues: If you can’t log in, use the password reset option or submit a request directly from the Help Center’s contact page.
- Response Times: While live chat offers immediate responses, support requests typically receive a reply within one business day, based on user experiences shared in external reviews.
Conclusion
Kajabi’s support system is designed to empower users, from novice entrepreneurs to seasoned creators, with the tools and assistance needed to succeed. By leveraging live chat for quick fixes, support requests for complex issues, and educational resources like Kajabi University and webinars, you can address challenges efficiently. The Facebook Community adds a collaborative dimension, connecting you with peers who share your goals.
As of May 2025, Kajabi continues to prioritize user success with a customer-centric approach, as evidenced by its 4.4/5 rating in Capterra reviews. Whether you’re troubleshooting a technical issue or seeking to optimize your online course, these support options ensure you’re never alone. Be proactive, provide detailed information, and choose the right channel to keep your Kajabi-powered business running smoothly.