How to Get HubSpot Support (Updated 2025)

HubSpot remains a cornerstone CRM platform in 2025, empowering businesses with tools for marketing, sales, customer service, and operations. As the platform evolves with new features and integrations, accessing timely and effective support is crucial for users at all levels. This comprehensive guide explores how to get HubSpot support in 2025, detailing available channels, new features, and best practices to ensure a seamless experience.

Understanding HubSpot Support Channels

HubSpot tailors its support offerings based on your subscription level, ensuring users have access to resources that match their needs. Free Tools users can access the Knowledge Base for how-to guides and troubleshooting steps, as well as the HubSpot Community to engage with professionals worldwide. Starter plan users gain additional access to real-time Chat and Email support, with replies typically within one working day. Professional and Enterprise users receive all the above, plus Phone support in English and Call-back support within five minutes in multiple languages. Enterprise users also have access to a Customer Success Manager for subscription-related queries.

Some key notes to understand:

1. For accounts created on or after March 5, 2024, users must have an assigned Core, Sales, or Service seat to access Chat, Email, or Phone support. Learn more about HubSpot’s seats-based pricing at HubSpot Pricing.
2. Chat, Call-back, and Email support are available in English, French, German, Japanese, Portuguese, and Spanish, while Phone support is limited to English. Configure language settings at HubSpot’s language settings page.
3. Paid subscriptions (Starter, Professional, Enterprise) can submit tickets via the HubSpot mobile app, though the “Call me” feature was discontinued on September 3, 2024.

New Support Features in 2025

HubSpot’s 2025 updates, highlighted in the Spring Spotlight, introduce innovative features to enhance support efficiency and scalability:

1. Breeze Agents: AI-powered agents trained on PDFs, support tickets, and knowledge base articles to handle routine support tasks, scaling support without increasing headcount and freeing teams for complex issues.
2. WhatsApp Support: Enables automatic responses to customers via WhatsApp, offering a convenient support channel that reaches customers on a widely used platform, improving response times.
3. Live Call Copilot Q&A: Provides real-time guidance during calls, offering instant insights to support agents, enhancing call quality by equipping agents with relevant information.
4. Customer Agent for Email: Automates email support with fast, personalized responses tailored to customer queries, reducing email response times and boosting customer satisfaction.
5. Workspaces Enhancements: Integrates tools like Amplitude and Aircall to turn customer conversations into actionable intelligence, providing deeper insights for improved service quality.

These features leverage AI and automation to streamline support while maintaining a personalized experience, reflecting HubSpot’s focus on innovation in 2025.

How to Contact HubSpot Support

Accessing HubSpot support is straightforward, with multiple entry points depending on your subscription. Start with the help icon in the bottom-right corner of your HubSpot account. Enter a question to access the Knowledge Base or Community, or for paid plans, click “Contact us” to initiate Chat, Email, or Phone support. Chat is available for Starter, Professional, and Enterprise users via the help icon. Email tickets can be submitted through the same interface, with replies expected within one working day. Professional and Enterprise users can access Phone support in English by calling +1 888 482 7768 or through the help icon, as detailed at HubSpot Contact. Call-back support, available within five minutes, is also offered for these plans.

Track your tickets via the Support Inbox, accessible through the help icon, where you can filter by All, Open, Closed, or Favorites to stay organized. Paid users can also submit tickets via the HubSpot mobile app, primarily through Email support. For subscription-related queries like upgrades or cancellations, Enterprise users can contact their Customer Success Manager, as outlined at HubSpot Account Management.

Best Practices for Getting Support

To maximize the efficiency of your support interactions, consider these tips:

1. Be specific by clearly describing your issue, specifying the tool or feature involved (e.g., workflows, reports). For example, instead of “My campaign isn’t working,” say “My email campaign in Marketing Hub isn’t sending to the selected list.”
2. Include visuals and links, such as screenshots, videos, or GIFs to illustrate the issue, and provide links to relevant HubSpot pages or workflows. For technical issues, include a HAR file for debugging, as explained in HubSpot’s Troubleshooting Toolkit.
3. Leverage self-service options by checking the Knowledge Base for guides and troubleshooting steps, engaging with the HubSpot Community to find solutions from other users, or using Breeze Agents for automated support on routine queries.
4. Track tickets in the Support Inbox to stay updated on progress, filtering by status to prioritize open issues.
5. Understand the scope of support, as some topics have limitations. Review HubSpot’s scope of support to set expectations.

Additional Resources

HubSpot offers several resources to complement its support channels:

1. The HubSpot Community is a global forum for users to ask questions, share insights, and connect.
2. The HubSpot Developer Community provides a dedicated space for developers to discuss APIs and integrations.
3. The Knowledge Base offers comprehensive guides, reference docs, and troubleshooting steps.

Conclusion

In 2025, HubSpot’s support system is more robust than ever, offering tailored options for users across all subscription levels. From the Knowledge Base and Community for free users to advanced AI-driven features like Breeze Agents and WhatsApp support for paid plans, HubSpot ensures help is accessible when you need it. By understanding your support options, leveraging new features, and following best practices, you can resolve issues quickly and make the most of HubSpot’s powerful platform. Explore the self-service resources, engage with the community, and don’t hesitate to contact support for personalized assistance.